Refund Policy

Last updated: November 12, 2025

Thank you for choosing CuteBearCups. We’re committed to your satisfaction. Below is our clear, fair return policy.

15-Day Return Window

  • Returns must be postmarked within 15 days of delivery.
  • The countdown starts when your package is delivered (tracking proof required).

Eligible Items

  • Items must be unused, unwashed, and in original packaging with all tags and accessories.
  • Non-returnable items:
    • Personalized or custom products
    • Hygiene-sealed items (if opened)
    • Clearance or final sale items

How to Return

  1. Email moc.spucraebetucobfsctd-37532f@tcatnoc with:
    • Your order number
    • Photos of the item and packaging
    • Reason for return
  2. We’ll reply within 24 hours with a Return Merchandise Authorization (RMA) number.
  3. Include the RMA number on the package and a copy of your receipt.
  4. Ship to the address provided with your RMA (typically our U.S. fulfillment partner).

Return Shipping

  • Customer covers return shipping unless the item is defective or incorrect.
  • We recommend tracked shipping — we cannot refund lost returns.

Refunds

  • Processed within 3–7 business days after we receive and inspect the item.
  • Refund = purchase price minus original shipping.
  • Issued to your original payment method (may take 5–10 days to appear).

Defective or Incorrect Items

  • Contact us within 48 hours of delivery with photos.
  • We’ll provide a prepaid return label and send a replacement or full refund (your choice).

Need Help?

Email moc.spucraebetucobfsctd-2b9cc0@tcatnoc — we’re here to assist.